EXPERIENCE
Oct 2013 - Present
Senior MANAGER, DESIGN LEAD - Capital One
Software - ML Ops Experiences
Lead ML Ops experience strategy for enterprise AI-driven platforms, shaping scalable systems that support machine learning workflows and model deployment pipelines powering fraud detection and cash flow intelligence, supporting programs that prevent billions in annual losses. Consolidated fragmented tools and integrated stakeholders into a cohesive enterprise platform to accelerate model deployment and operational efficiency. Defined reusable enterprise patterns and scaled AI-enabled components across multiple product lines.
Business - Servicing
Set experience direction for Small Business Bank servicing across digital and assisted channels. Deliver cohesive, business aligned experiences that improve real customer pain points and earn industry recognition. Developed and mentored design leaders while unifying cross functional teams around scalable experience patterns grounded in customer insight.
Consumer Cards - Rewards
Led end to end design strategy for Consumer Credit Card Rewards, launching features to tens of millions of customers and driving an 8+ point NPS increase. Shifted rewards from a transactional tool to a differentiated engagement experience supporting the leading driver of credit card acquisition.
OCT 2018 - Dec 2025
ORGANIZING LEAD - CCG
Supported independent board game designers by coordinating shared resources such as graphic design, content writing, and 3D modeling. Structured playtesting processes and feedback loops to help refine concepts. Established a safe, organized starting point for designers developing new games.
JUN 2016 - April 2024
BOARDGAME DESIGNER
Boardgame designer creating experiences for a variety of play styles from small box quick play survival games to competitive fantasy sports games to miniature boss battlers. In all game scenarios, the purpose is build a narrative first gameplay experience that brings the player into the world built; while building mechanics that are memorable, easy to navigate, and yet challenging enough to bring depth. Currently in negotiation for a boardgame with AAA media company on an existing copyright IP.
Oct 2016 - DeC 2018
VR INteraction Designer - Richmond VR Consulting
Guiding businesses who are looking for an immersive solution to a customer problem to assess if VR is both a usable and marketable tech asset for their client’s need.
Interaction designers are at a precipice of change in the way consumers will be viewing new media. After the smart phone, computer, television, etc… the coming of Virtual Reality and Augmented Reality are going to open opportunity beyond opportunity.
Jun 2013 - Apr 2014
Experience Designer - Breakpoint Media Group
Contracted to help with UI planning and web strategies for an up and coming Media Group producing a variety of social / informational websites starting in Richmond, VA.
Sep 2011 – Aug 2013
UX DESIGN LEAD - BeeYoo
Responsible for a small design team, focusing on the brand integrity and design intent of BeeYoo, a digital marketing company and video platform that monetized the social media for thousands of celebrities though their online videos to millions of viewers. My team was tasked with a variety of projects ranging from website and mobile strategy, research, visual and experience design, marketing video reels, social media, and large scale collateral.
Oct 2008 – Sep 2011
CX Designer / Marketing Consultant / Owner - Our Time Designs
Personally created a small design and marketing start-up that supported a diverse array of clients, ranging from other ad agencies and magazines to construction companies and other small business to take advantage of advertising for the new smartphone market.
Jun 2006 – Oct 2008
LEAD DESIGNER - FN Holdings, LLC
Managed a small team of web designers and illustrators to craft the consumer ready image of FN Holdings, and the companies FN Holdings represent to create aesthetic and marketable consumer ready products by deadline for civilian and government food distribution contracts.
Apr 2005 – Feb 2006
Assistant Art Director - Wadi Corp.
Production of a wide variety of independent local news publications to over ten thousand subscribers for an assortment of weekly promotional, on-line, and print materials. Routinely engineered the marriage of content and form to create quality publications and mixed media.
EDUCATION / CERTIFICATIONS
2017 +
UX Certified
UX Management Specialty from Nielsen Norman Group
1999-2004
Bachelor of Fine Arts
Bachelor of Fine Arts specializing in Art History and Painting/Printmaking from Virginia Commonwealth University
SKILLS
Strategic Direction
Enterprise Experience Strategy
Business Acumen
Organizational Design
AI / Machine Learning Product Design
Design Systems
User-Centered Design
Problem Solving
Portfolio Management
Design Advocacy
My Day to Day
Talent Development
People Management
Stakeholder Management and Collaboration
Collaborative Delivery
Project Management
Operational Excellence
Risk Management
Resource Allocation
User Research
Concepting / Ideation
Prototyping
Continuous Improvement